Frequenty Asked Questions
Our bag sizes are as follows:
- Taster Bag = approximately 5 cups of popped popcorn.
- Medium Bag = approximately 16 cups of popped popcorn.
- Family Bag = approximately 50 cups of popped popcorn.
- Party Bag = approximately 100 cups of popped popcorn.
When shipping family and party bag sizes, we will fill the appropriate bag to ensure the correct amount, and then pour the popcorn into a larger bag. This prevents the bags from splitting open and allows easier packaging. While the bags may seem half empty, it is only because they've been poured into larger bags for shipping.
Our store pops and coats popcorn with nuts (almonds, pecans, cashews, peanuts) as well as ingredients that may contain soy, milk, and wheat. There is a possibility that flavors that do not specifically contain these items may have come in contact with the ingredients or allergens since they are processed on the same equipment.
When should I order?
If you need your order for a specific date, we recommend ordering as soon as possible. This doesn't mean your popcorn has to be shipped immediately. By getting your order in early, it allows us to ensure that we will have the products and time necessary to produce your order. Using our Delay Shipping option during checkout, you can specify the date you would like to receive it, whether it is a few weeks or months in the future. We can then determine the best time to pop/cook and ship your order to ensure it will arrive on time. When using this option, we always recommend to have it delivered 2 days before you need it. This allows the popcorn to still arrive on time if there are any shipping or other delays.
Is my information safe?
We use the latest secured socket layers to transfer data from your computer to our website. You can verify this by looking for the https:// in your address bar or the Green Lock icon next to the website address during checkout. Once your information is submitted, it is then transferred to our store for processing and removed from the website. Our website does not store credit card information any longer than necessary to transfer the order to our store. And for the brief period it is stored, it is stored within our databases in an encrypted form.
Most of our deliveries will ship via FedEx. Below is the current delivery schedule for FedEx deliveries, current as of March 2015.
Do you ship to APO/AFO Boxes?
Unfortunately we currently do not ship to miliary boxes. We can ship to miliary base addresses in the US that have standard street addresses.
Do you ship to PO Boxes?
Unfortunately we currently do not ship to PO Boxes unless they have a normal street address as the main address.
Do you ship to Alaska or Hawaii?
Unfortunately we currently do not ship to Alaska or Hawaii.
Do you ship outside the US?
Unfortunately we currently do not ship outside the continuous 48 US states.
Popcorn arrived stale, in poor shape, or I received the wrong item
All of our popcorn is shipped fresh and generally will last for 30 days if left closed up in the bags away from heat and humidity. If you have issues with the quality of the popcorn or received the wrong items, please use our contact us page or call us at 989-652-1114.
I ordered the wrong size.
Unfortunately we do not provide refunds when the mistake is the customer's mistake. Please ensure you have purchased the correct amount. All bag sizes list the number of cups in each, which is measured using standard measuring cups.
There is empty space in my bag!
On our larger bags (family and party sizes) we ship the popcorn in bags that are nearly twice the size. This is solely for shipping purposes. When we fill your order, we fill the sized bag you ordered as normal and then move it into the large bag. This helps the bags fit in more economical boxes and prevents the bags from bursting open during shipment. But you can be sure that it contains the amount of popcorn you ordered.
My order did not arrive on time due to shipping mistakes or delays.
As noted during checkout, we do not provide refunds due to shipping mistakes or delays. We always recommend ordering with a few days extra time if it is needed by a specific date.